Converse in English at a basic operational level
This course introduces the communicating skills and English usage required to converse in English at a basic operational level within the hotel and travel industries workplace context.
Respond to instructions given in English
This unit describes the communicating skills and English usage required to respond to both verbal and written instructions given in English within the hotel and travel industries workplace context. It also introduces useful language to confirm understanding of instructions and to follow routine procedures.
Start conversations and develop good relations with guests
This unit deals with the communicating skills and English usage required to start conversations and develop good relations with guests within the hotel and travel industries workplace context.
Use oral English to convey a complex exchange of ideas
This course introduces the communicating skills and English usage required to convey a complex exchange of ideas within the hotel and travel industries workplace context.
Write a short message in English
This unit deals with the skills and English usage required to write different types of a short message in English properly within the hotel and travel industries workplace context.