Topic outline
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Working in a restaurant is like playing in a sports team. Everyone has a position to play but in the end, all are striving for the same goal.
Scope:
- Teamwork at the workplace
- Total Quality Management (TQM)
Objectives:
By the end of the session, the student will be able to:
- Identify the importance of teamwork at the workplace
- Describe total quality management
- Work as a team and analyze the challenges in Mahogany Dining Room using cause and effect diagram tool of TQM
Activity:
- Reading Articles