โครงสร้างหัวข้อ

  • Scope: 

    Objectives:

    By the end of the session, the student will be able to: 

    Activity:

    • Reading of articles
    • Videos
    • Comprehension Check


    Assignment: 1 Pages: 5 แหล่งข้อมูล: 1 แบบทดสอบ: 1
    Progress: 0 / 0
  • Scope:
    Objectives:  objective
    By the end of the session, the student will be able to: 
    • Identify and describe outlets of food and beverage
    • Identify and describe the positions in the food and beverage department organization chart
    Activity: 

    • Reading of articles 
    • Comprehension check

    แหล่งข้อมูล: 1 Pages: 2
    Progress: 0 / 0
  • Scope:
    • Fine Dining Concept
    • Setting Atmosphere
    • Layout and Space Planning
    Objectives:  objective
    By the end of the session, the student will be able to: 
    • Describe the fine dining concept
    • Describe how to set the atmosphere in the restaurant
    • Identify principles in layout and space planning
    Activity: 

    • Reading of articles 
    • Comprehension check


    แบบทดสอบ: 2 Pages: 4 URL: 1 แหล่งข้อมูล: 1
    Progress: 0 / 0
  • Scope:

    Objectives:  Objective
    By the end of the session, the student will be able to: 
    • Describe Menu
    • Identify different types of menu 
    • Identify different styles of service
    Activity: 

    • Reading of articles 
    • Comprehension check



    Pages: 4 URL: 1 แบบทดสอบ: 1 แหล่งข้อมูล: 1
    Progress: 0 / 0
  • This is a class activity for today, Wednesday, January 27, 2021. 
    Please use your previous group in completing this task. 

    แหล่งข้อมูล: 2
    Progress: 0 / 0
  • Scope:

    • Customer Service
    • Types of Guests
    • Product Knowledge

    Objectives: 

    By the end of the session, the student will be able to: 

    • Describe customer service
    • Identify different types of guests
    • Analyze the importance of product knowledge 

    Activity: 

    • Reading of articles 
    • Comprehension check


    Pages: 4 แบบทดสอบ: 1
    Progress: 0 / 0
  • Scope:

    • Upselling 
    • Cross-Selling 

    Objectives: 

    By the end of the session, the student will be able to: 

    • Describe upselling
    • Describe cross- selling
    • Analyze the importance of selling techniques

    Activity: 

    • Reading Articles 

    Pages: 3 แหล่งข้อมูล: 1
    Progress: 0 / 0
  • A "complaint" is defined as one's expression of dissatisfaction.In line with this, one of the primary selling points of the Food and Beverage Industry is the quality of its customer service which always aims to achieve customer satisfaction. Thus it is vital for the Food and Beverage personnel to understand how to handle complaints and turn each complaint into an opportunity to improve its service. 

    Scope:

    • Types of Complaint
    • Handling Complaint
    • Proactive vs Reactive Response

    Objectives: 

    By the end of the session, the student will be able to: 

    • Identify types of complaint
    • Describe how to handle the complaint
    • Differentiate proactive vs reactive response

    Activity: 

    • Reading Articles 
    • Comprehension Check 

    URL: 1 Pages: 3 กระดานเสวนา: 1 Assignment: 1 แหล่งข้อมูล: 1
    Progress: 0 / 0
  • "Catering Service" is a business under the food and beverage industry that allows you to please clients while indulging your love for food and people. Catering is the business of providing food service at events. The catering company usually prepares the food at its premises and delivers it to the event when needed. It may also provide drinks, crockery, cutlery, glassware, decorations and service staff.

    Scope:

    Objectives:

    By the end of the session, the student will be able to: 

    Activity: 

    • Reading Articles 
    • Comprehension Check 

    Pages: 6 แหล่งข้อมูล: 4
    Progress: 0 / 0
  • "Room service" is considered significant in the hotel industry. It shows an increase in recent years as a result of the guest desire for more luxury and time-saving. It becomes one of the ways of food and beverage managers in maximizing their department income.

    Scope:

    • Room Service 
    • In-room dining cycle
    • Challenges in In-room dining

    Objectives:

    By the end of the session, the student will be able to: 

    • Describe room service 
    • Describe the in-room dining cycle
    • Analyze the challenges in in-room dining

    Activity:

    • Reading of articles 
    • Comprehension Check


    Pages: 3 URL: 1 แหล่งข้อมูล: 3
    Progress: 0 / 0
  • Opening a restaurant takes more than acquiring startup cash, finding a location, and writing a menu. It requires a foundation established with restaurant licenses and permits. 

    Scope:

    • Legal consideration
    • Legal requirements

    Objectives: 

    By the end of the session, the student will be able to:

    Activity: 

    • Reading Articles 
    • Comprehension Check


    แบบทดสอบ: 1 Pages: 3 URLs: 3 แหล่งข้อมูล: 1
    Progress: 0 / 0
  • แหล่งข้อมูล: 3
    Progress: 0 / 0
  • Working in a restaurant is like playing in a sports team. Everyone has a position to play but in the end, all are striving for the same goal. 

    Scope:

    Objectives: 

    By the end of the session, the student will be able to:

    • Identify the importance of teamwork at the workplace
    • Describe total quality management 
    • Work as a team and analyze the challenges in Mahogany Dining Room using cause and effect diagram tool of TQM

    Activity: 

    • Reading Articles 



    Pages: 2 แหล่งข้อมูล: 1
    Progress: 0 / 0
  • Sustainable development is the development that meets the needs of the present without compromising the ability of future generations to meet their own needs. 

    Scope:

    • Sustainability 
    • Sustainability Development Goal - SDG 12 Responsible Consumption and Production

    Objectives: 

    By the end of the session, the student will be able to:

    • Describe sustainability
    • Understand the sustainability development goals
    • Identify ways on how to support the SDG 12 Responsible Consumption and Production as a student

    Activity: 

    • Reading Articles 
    • Watching video 

    Pages: 3 URLs: 4 แหล่งข้อมูล: 1
    Progress: 0 / 0