Access and retrieve computer based-data
This unit introduces the skills and knowledge required to access and retrieve computer-based data in the hotel and travel industries workplace context.
Conduct a Night Audit
This course introduces the skills and knowledge required to appreciate the role of a night auditor and to undertake reconciliations of transactions and records and the generation of reports within an accommodation property
Maintain the safety of premises and personnel
This unit describes the skills and knowledge required to create and maintain a safe workplace environment that protects the well-being and physical safety of staff and customers.
Observe and monitor people
This unit deals with skills and knowledge required to observe and monitor people in order to identify suspicious or unwanted patrons and deter unwanted and/or illegal activity on the premises. It also deals with the apprehension, search and detention of people perceived to be offenders, who are found on the premises.
Operate a computerized reservations system
This course provides students with the skills and knowledge required to use a computerised booking system to create reservations, manipulate systems data, amend bookings, retrieve booking information and communicate bookings information to others within the system.
Provide bellboy-porter services
This course aims to provide the necessary skills and knowledge to provide bellboy and portering services with an accommodation business.
Provide information about in-house services
This course introduces the skills and knowledge required to enable the provision on information about in-house services to guests in an accommodation facility
Use common business tools and technology
This course introduces the skills and knowledge
required to use common business tools and technology in a range of settings
within the hotel and travel industries.