โครงสร้างหัวข้อ

  • A "complaint" is defined as one's expression of dissatisfaction.In line with this, one of the primary selling points of the Food and Beverage Industry is the quality of its customer service which always aims to achieve customer satisfaction. Thus it is vital for the Food and Beverage personnel to understand how to handle complaints and turn each complaint into an opportunity to improve its service. 

    Scope:

    • Types of Complaint
    • Handling Complaint
    • Proactive vs Reactive Response

    Objectives: 

    By the end of the session, the student will be able to: 

    • Identify types of complaint
    • Describe how to handle the complaint
    • Differentiate proactive vs reactive response

    Activity: 

    • Reading Articles 
    • Comprehension Check