As any hotel operator knows, you are only as good as your guests think you are. Guest satisfaction should be a top priority at any hotel property.

You need to provide the guest experience that you promised, and in many cases, you will have to go above and beyond to impress your guests.

At the end of this training, we will be able to discover how we are exceeding our guest expectations at Dusit Thani Dubai.

Facilitator: Refka Chihaoui