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IHM1213 Food and Beverage Service and Operations (2/2020)Homework - Handling Complaints
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Due: Friday, 12 February 2021, 10:00 AM
Read the complaint letter. (Click here to read the complaint letter)
After reading and analyzing the letter, answer the following:
- Identify the complaint points of the sender.
- On each complaint identified, explain how are you going to recover from it.
- Create a response letter to the sender.
Submit by Friday, February 12, 2021, at 10.00 HRS